Careers with nib Travel


Work with world leading, fast growing brands

Work with world leading, fast growing brands

Be a part of vibrant, talented teams

Excellent salaries and benefits

Stand out career progression and opportunities

Claims Officer

Apply now Job no: 499897
Work type: Fixed Term
Location: VIC - Melbourne
Categories: Claims & Policy Administration

  • Full time, 6 month fixed term opportunity 
  • Melbourne, Glen Waverley location 
  • Coaching and ongoing development


About us

At nib our purpose is your better health.

Proudly part of the nib Group, nib Travel is Australia's third largest travel insurer and global distributor of travel insurance, providing financial protection and assurance to travellers wherever they are in the world.

nib Group is a trusted international health partner, enabling our members greater accessibility to affordable health services and information. We provide health and medical insurance to over 1.5 million Aussie and Kiwi residents, and provide health insurance to more than 160,000 international students and workers visiting Australia.


Your role

As a Claims Officer your mission is to provide an excellent claims customer service. You will:

  • Proactively manage the travel claims process in complex, large loss, long term & sensitive claims
  • Liaise with policy holders and third parties e.g. Assessor/Investigators/Assistance Companies
  • Gather and compile supporting documentation required for assessment of travel claims as per the General Insurance Code of Practice
  • Read & interpret medical reports
  • Processing claims from lodgement to finalisation within Code of Practice timeframes, and Key Performance Indicators
  • Offer excellent customer service by effectively communicating and corresponding with all stakeholders (written and verbal)
  • Maintain consistency of appropriate file management as per outline provided by Quality Assurance team
  • Build rapport with customers via verbal and written correspondence, and handle sensitive claims.

Your skills and experience

  • Demonstrated experience in a customer service environment.
  • Confidence in managing sensitive customer service enquiries.
  • High attention to detail and adaptability to change.
  • Energetic, self-starter with a methodical work style.

Previous experience in the insurance or travel industry is highly regarded.

Your team

At nibTravel we are guided by a traveller at heart philosophy, and we are seeking a Claims Officer to help us deliver an outstanding Claims service. Reporting into our Claims Team Leader, this role joins our Sydney team for a 6-month fixed-term contract opportunity. Our fresh new office is conveniently located close to public transport options. Our ongoing training and coaching will see you build skills and share in our team success.

Your benefits

Not only a rewarding career, nib Group also offers;

  • Employee discount on private health insurance products
  • Annual events and recognition platforms
  • Exclusive employee health and wellness programs – onsite Yoga!
  • Discounts with our partners and affiliates

Your next move?

Click APPLY to submit your interest.  www.nib.com.au www.nibtravelinsurance.com.au/

Advertised: AUS Eastern Daylight Time
Applications close: AUS Eastern Daylight Time

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For career enquiries email us at [email protected]